DEP Reports Customers Saved Over $2.1 Million Through Autopay Enrollment Initiative

Image Credit: Department of Environmental Protection

On November 21, 2023, the Department of Environmental Protection announced that customers who enrolled in autopay through the autopay enrollment incentive program saved over $2.1 million. Autopay allows customers to pay bills automatically, preventing future delinquencies. 

The program, which ended on November 15th, offered a $100 credit to over 21,000 qualifying customers on their water bills. Throughout the program, the agency issued 21,421 autopay credits worth $2,142,000. Currently, about 143,000 DEP customers are currently enrolled in autopay. This is 17 percent total of DEP’s customers, and indicated a five percent increase since the incentive program began in August. 

The program was so successful that the agency is extending a new $50 credit to customers who now enroll in autopay. Customers must enroll in monthly billing, e-billing, and cannot be delinquent on their accounts. Customers with multiple accounts can be eligible for the $50 one-time credit on each account. 

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DEP Commissioner Rohit T. Aggarwala stated, “Our initial autopay incentive program was a great success, saving our customers more than $2.1 million simply for enrolling in autopay. “We are excited to extend the program to offer yet another way for our customers to save on their water bills and ensure they don’t miss a payment. Water bill payments are critical to supporting New York City’s water system and its infrastructure, a system we simply could not live without.”

By: Veronica Rose (Veronica is the Editor of CityLand and a New York Law School graduate, Class of 2018.)




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